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2016 Course Planner Downlaod

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Course Overview:

Some times it is hard to say "No". This assertiveness training course will provide skills and techniques to exert more control with confrontation, difficult conversations, bullying and negotiating.

Course Outline:

: Understand what Assertiveness Communication means and the alternatives

: Explore various tools and techniques that contribute to behaving Assertively

: Establish the importance of Listening Effectively

: Identify personal and professional barriers which can be detrimental to ones behaviour and chosen approach

: Realising how to respond Appropriately to Criticism and strong emotions

Course Duration:

1/2 Day

This page was last updated on: July 6th, 2016 at 13:33