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Communication in Healthcare

Course Overview:

It is widely accepted that effective communication skills are important in ensuring that service users receive the highest quality of care. This course gives an overview of the many types of communication that we use and how to use them for the benefit of colleagues and clients. It allows those attending to reflect on their own communication skills and how they can be enhanced

Course Outline:

What is communication
Types of communication
Barriers to good communication
The purpose of listening
Record keeping
Understanding ourselves and others
Best practice

Course Duration:

1/2 day

Course Assessment:

There is no final assessment. The tutor ensures a thorough understanding has been achieved by questions, answers, discussion and practical scenarios

Course Certification:

All delegates will receive a certificate of attendance

This page was last updated on: December 31st, 2010 at 8:49