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2016 Course Planner Downlaod


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Conflict Resolution

Course Overview:

More than 40% of people who work within the social care industry will become a victim of Aggression & Violence in the course of their duties. Where such incidents are a foreseeable risk, employers are required by the Health & Safety at Work Act, 1974 (as amended) to provide their employees with ‘safe systems’ to minimise the risk to themselves

Course Outline:

The course covers the following topics:

: Etiology of Aggression & Violence
: Behavioural aspects of Aggression
: Flight / Fight Syndrome
: The Assault Cycle
: Body Language & Posture
: Diversion, Distraction & De-Escalation
: Legal Frameworks concerning Self-Protection in Social & Health Care
: Self-protection techniques

Course Duration:

1 Day

Course Assessment:

There is no final assessment. The tutor ensures a thorough understanding has been achieved by questions, answers, discussion and practical scenarios

Course Certification:

All delegates will receive a certificate of attendance

This page was last updated on: July 6th, 2016 at 13:44